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Medical office support staff work at the front desk of a medical office. They perform a variety of tasks vital to the operation of a medical office including dealing with patients, filing medical documents and handling insurance forms, and handling anything that comes up in a clinical office.

Career Details


Students in Medical Office Support are trained in the following subject areas:

  • Scheduling and confirming patient diagnostic appointments, surgeries, or medical consultations
  • Greeting visitors, determining the purpose of their visit and directing them to the appropriate staff members
  • Answering telephones and transferring calls to the appropriate staff members
  • Managing financial records
  • Understanding health insurance policies, and managing financial records

Career Options

Most program graduates go to work for a hospital or a doctor’s office. As the first person a patient sees when entering a doctor’s office or hospital, those who choose this career path should have friendly, understanding personalities. Some medical administrative assistants also handle billing, which means they use basic math skills on the job every day. Most work full time, and some may work evenings or weekends to cover shifts in medical facilities that are always open.


Before entering the program, students must:

  • Complete the core curriculum with passing scores on all written and performance tests.
  • Meet basic academic requirements in math and reading.
  • Have a high school diploma or equivalent.


As a Job Corps student, you will have the opportunity to earn credentials in your training area that may lead to greater employment opportunities, higher wages, and promotions.

Students who complete a program in the Healthcare training program can earn nationally recognized credentials from the National Healthcareer Association (NHA) and a state-issued credential/license.

Medical Office Support Numbers to Know


National average earning potential for this career


Months to complete career training program


While on the job, you will be expected to display the following traits at all times:

Attention to detail
Concern for others
Stress tolerance

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